Data Privacy Policy

Welcome to the 24Vip Privacy Policy. This page explains how we collect, use, store and protect personal information when you create an account, use our services, or visit our site from Canada. We are committed to handling your privacy responsibly and to giving you clear choices about your information.

Types of data we collect

Personal data

We collect information that identifies you or allows us to contact you, such as your name, date of birth, email address, phone number, billing and mailing address, and identity documents when verification is required. We also collect account data like username, password hash, and account status.

Technical data

Technical data includes IP address, device and browser details, operating system, pages visited, session duration, and other usage data collected automatically when you interact with our site or apps. This helps us maintain service performance and security.

Transactional data

When you make deposits, withdrawals or place bets, we record transactional data such as payment method metadata, transaction amounts, timestamps and transaction IDs. We keep records needed for account history, payouts and fraud prevention.

Use of information

We use your information to provide and manage your account, process deposits and withdrawals, verify identity, prevent fraud, enforce our terms, and respond to your requests. We also use aggregated and anonymized data to monitor site performance and to improve our services.

We may send operational messages such as account notices, policy updates and security alerts. Where you have opted in, we may also send promotional messages. You can opt out of marketing communications at any time.

Data protection practices

We employ administrative, technical and physical safeguards to protect personal information from unauthorized access, disclosure, alteration or destruction. Access to personal data is limited to staff and service providers who need it to perform their duties. We retain personal information only as long as necessary for the purposes described or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies for authentication, site functionality, analytics and advertising. Some cookies are essential for the service to work, while others improve performance or help with personalised offers. You can manage cookie preferences in your browser settings or through our cookie controls when available.

User rights

If you live in Canada you have rights to access, correct and request deletion of your personal information, and to withdraw consent where relevant. You may also object to or restrict certain processing activities and request a copy of your data in a portable format.

Access, correction and deletion of data

To request access, correction or deletion, contact our support team at [email protected]. We will acknowledge your request and respond within a reasonable time. For verification we may ask for proof of identity before acting on sensitive requests.

Information sharing and third parties

We share data with third-party service providers who support our operations, such as payment processors, identity verification vendors, analytics providers and fraud prevention services. These partners are contractually required to protect your information. We may also disclose data when required by law or to protect our rights and safety.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and where appropriate we will notify you by email or account notice. Please review this policy periodically for the latest information.