Responsible Gambling

At 24Vip we are committed to safer gambling and to helping players keep play enjoyable and under control. Player safety is a priority for us; we provide tools, clear guidance, and links to professional support so Canadians can manage their account activity and seek help when needed.

Our player-protection principles

We believe gambling should be a form of entertainment, not a source of harm. We promote responsible play by offering transparent controls, straightforward information about limits, and easy access to account pauses or closure. We encourage players to set practical boundaries and to reach out for support if play becomes a concern.

Activity-control tools

We offer a range of self-service tools designed to help you control your account activity. These include deposit limits, loss limits, session or time-out options, and self-exclusion. Tools can be adjusted in your account settings or by contacting our support team if you need assistance.

Deposit limits

Set daily, weekly, or monthly deposit limits to manage how much you put into your account. Limits are adjustable and are intended to help you stick to a personal budget.

Loss limits

Loss limits let you cap total net losses for a chosen period. This can help prevent chasing losses and keep play within affordable levels.

Session limits and breaks

Use session timers or short account breaks to avoid extended play. You can set a reminder or an automatic log-out after a set amount of time to encourage regular breaks.

Self-exclusion

If you need a longer break, self-exclusion is available. This blocks access to your account for the selected period and may include refusing registration while excluded. Self-exclusion decisions are taken seriously; if you require this option contact our support team for the next steps.

Recognising problem behaviour

Watch for signs such as spending more time or money than intended, attempting to recover losses, neglecting personal responsibilities, or feeling distressed about play. If you notice these changes in yourself or someone you care about, consider using limits, taking a break, or seeking professional help.

Tips for maintaining control

Keep to a budget, set deposit and time limits, avoid gambling when upset or impaired, and treat gambling as entertainment rather than income. Regularly review account statements and recent activity to stay aware of your spending patterns.

Professional help and support organisations

If you need further assistance, contact your provincial problem gambling helpline or recognised organisations such as ConnexOntario, Gambling Support BC, Gamblers Anonymous, or SOS Joueurs. You can also speak with a health professional for confidential advice. For help adjusting account controls, contact our support team at [email protected].